Cancellation Policy

To let you plan your day in advance we offer pre-booking for all classes. We hope knowing that your space is confirmed helps you to breath a little easier on your journey to the studio. To be fair and courteous to all members we have a few rules in place, please take a read of our cancellation policy before signing up for classes through our app or website.

Pre-Booking your space in class

All spaces in each class are now available for online registration. Booking opens on the 25th day of the previous month (i.e. December class bookings open November 25th). Advance booking ends 30 minutes before class begins.

Waitlist

Even when a class appears to be full you are able to add yourself to the wait list. When a cancellation is made, the first name on the wait list gets automatically added and confirmed for the class. You will receive an automated email or text at this time. Please consider yourself CONFIRMED and therefore responsible for either attending or cancelling.

Cancelling a reservation

Life happens and sometimes gets in the way of your practice, we get it and offer a 3 hour cancellation window. We need you to cancel through the on-line system to avoid any and all late/no-show charges. No phone cancellations please. Classes paid for with class passes and cancelled more than 3 hours before class begins will be credited back to your account.

A No Show/Late Cancellation charge occurs when you do not show up OR cancel within 3 hours of class starting. Visits paid for with class passes will still be deducted. If you are on an unlimited contract and you late cancel or no-show twice your privileges will be suspended for a month. We completely understand that things happen but we are practicing mindfulness in our community and don’t want to turn other students away only to end up with empty spots. Thanks for understanding.

If you are late…

If you aren’t here 5 minutes before class starts and there are students hoping and waiting for a spot in class, we will start giving away spots in class to those who are here.